Creating a positive company culture.
“The result is a more consistent, thoughtful service and stronger, more positive relationships with our clients.”
At the heart of our organisation is our company culture which is the shared values, beliefs, attitudes and behaviours that define how we work together every day. It goes far beyond office design or staff perks – it’s reflected in how decisions are made, how people are treated, how success is recognised, and how challenges are approached.
We know that a positive company culture has a direct impact on employee happiness, wellbeing, engagement and performance. When people feel valued at work, this naturally shows in the way they work with our clients. They bring more care, ownership and energy to what they do, and they are more confident in communicating and solving problems. The result is a more consistent, thoughtful service and stronger, more positive relationships with our clients.
That’s why it’s not just important to us – it’s essential to who we are as a business. And having a positive company culture doesn’t happen by accident. It is shaped by our everyday actions, leadership behaviours and a genuine commitment to our people. We know that it requires intentional effort and is something that we to work hard at every day. Here are six key ingredients that have helped us create a positive culture:
1. Leadership
Culture starts at the top. Our leaders play a crucial role in modelling the behaviours and values they expect from others. They are positive and act with integrity, which sets the tone for the entire business.
2. Communication
We believe that transparent communication helps us build trust with our team. We aim to communicate regularly and give people the opportunity to have their voices heard. We do this at our ‘Business Strategy Day’ and ‘Culture Day’ where we take the team ‘off site’ to collaborate and share ideas with each other. We have also recently introduced town halls which gives our staff the opportunity to ask anonymous questions and give feedback to the board about any topic that is important to them. This feedback gives us valuable insight and has helped us make positive changes in the business such as enhancing our maternity and paternity pay.
3. Supporting employee health and well-being
At Momentum, the health and well-being of our staff is a key priority; we want to create a space where people feel safe, healthy and fully supported. To help us do this, we provide everyone with private healthcare cover with access to a GP, health and wellbeing resources, free counselling, therapy and mental health support from the first day they start with us. We care about our staff and want them to be, and feel, their best.
4. Recognising and rewarding positive behaviours
Acknowledging effort and celebrating achievements reinforces the behaviours that support a strong culture. Our employee recognition initiative allows staff to nominate their colleagues for an award based on their positive contribution to our culture or their technical success. A winner is announced each quarter and awarded a £500 voucher to enjoy, and we also share all the positive feedback about other nominees too.
5. Being inclusive
At Momentum, we know that the strength of our team comes from the unique experiences, backgrounds, and perspectives each of us brings to work. That’s why equality, diversity, and inclusion (EDI) aren’t just buzzwords for us – they’re part of our values and how we work and succeed together.
We are building a culture where everyone feels seen, heard, and supported. That means creating space for open conversations, challenging bias when we see it, and making sure opportunities are truly equal. We have an EDI strategy and EDI internal working group which help us create a workplace where differences are celebrated and everyone feels like they belong.
6. Investing in development
We are committed to investing in the growth and development of our people. We provide ongoing opportunities for learning through tailored training, mentoring, and hands-on experience, ensuring our staff have the skills and confidence to succeed in their roles. By encouraging continuous learning, supporting career progression, and providing regular feedback, we empower our team to reach their full potential while growing alongside the business.
Measuring culture.
While culture can feel intangible, it can – and should – be measured. We do this by working with Great Places to Work to deliver our annual staff engagement survey. This provides insight into how our staff experience Momentum on a day-to-day basis.
The survey focuses on key dimensions such as trust in leadership, pride in work, fairness, respect and camaraderie. By asking staff to share their honest perceptions, we gain valuable data on what is working well and where improvements are needed. We use this information to help shape our business strategy and make meaningful change to our business. Last year, because of the feedback from our staff, we introduced our ‘Impact Award’ initiative as well as our trial of ‘summer hours’ which meant our staff were able to leave work early on Fridays in summer to enjoy the sunshine and support a better work life balance.
We’re proud to be accredited by Great Places To Work and based on staff feedback have won awards including ‘best places to work for women’ in 2023 and 2024. But we know that there is always work to do and are committed to continuing our efforts to ensure Momentum continues to be a great place to work!
